Shipping policy
Shipping Policy
Order Processing
All orders are processed within 1 to 3 business days, excluding weekends and holidays. Orders placed after business hours or on weekends will begin processing the next business day.
During high volume periods, processing times may be slightly extended. If there is a significant delay in shipping your order, we will contact you using the information provided at checkout.
Shipping Rates and Delivery Estimates
Shipping charges are calculated at checkout based on your location and selected shipping method.
Estimated delivery times:
• Standard Shipping: 7 to 14 business days
• Expedited Shipping: 7 to 10 business days
• Priority Shipping: 7 to 9 business days
Delivery times are estimates and are not guaranteed. Transit times may vary depending on carrier delays, weather conditions, customs processing, or other unforeseen circumstances.
Please note that all shipping options have a minimum estimated delivery window of 7 business days.
Order Tracking
Once your order has shipped, you will receive a confirmation email that includes tracking information. Please allow up to 24 hours for tracking details to update.
If you do not receive tracking information within 3 business days of placing your order, contact customer support for assistance.
Shipping Destinations
We currently ship within the United States. International shipping may be available at checkout where applicable.
Customers are responsible for providing accurate shipping information. We are not responsible for orders shipped to incorrectly entered addresses.
Lost, Stolen, or Damaged Packages
Once an order has been handed to the carrier, it is the responsibility of the shipping provider. If your package is lost, stolen, or arrives damaged, please contact the carrier directly to initiate a claim.
If you need assistance with this process, contact our support team and we will do our best to help.
Incorrect or Incomplete Address
If an order is returned due to an incorrect or incomplete address, the customer is responsible for any additional shipping fees required to reship the order.
Please verify your shipping information carefully before completing your purchase.
Order Changes and Cancellations
We begin processing orders quickly to ensure fulfillment accuracy. For this reason, changes or cancellations must be requested within 12 hours of placing your order. Once an order has shipped, it cannot be modified or canceled.
Contact Us
If you have any questions about shipping or your order, please contact customer support and we will be happy to assist you.